---
title: The Intelligent Business Blog | The Intelligent Business Program
description: The Intelligent Business Program | The Intelligent Business Blog talks about creating customer value, employee fulfillment, and operational excellence in the world of data, IT and operations, with actionable advice for business leaders everywhere.
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### [Optimizing the Prospecting Portion of Your Customer Journey](https://www.ibusinessgroup.us/the-intelligent-business-blog/optimizing-the-prospecting-portion-of-your-customer-journey)

 March 20, 2023

 How does a small company with half of its pre-pandemic staffing level and limited IT support, go from a largely manual...

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